Customer Care Rep needed in Lexington, KY
Posted: Sun Mar 28, 2010 7:52 am
http://tbe.taleo.net/NA9/ats/careers/re ... &rid=17946
Julie has a WHOLE bunch of these to fill... (funny how there is soooo much unemployment but people with a highschool education don't take jobs like this because they keep getting their unemployment extended....)
If you know someone that has customer service skills and is good with Microsoft Office send this on to them...
Customer Care Rep 3 (11a - 8p)
Location: KY- Lexington
Job Code: 17946
# of openings: 1
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Description
Position: Customer Care Representative – Level 3 (11a-8p)
FLSA Status: Non-Exempt
Compensation: Base starting rate of $12.25 per hour with eligibility for shift and language premiums.
Reports To: Customer Care Supervisor
Position Summary:
The Customer Care Representative (Level 3) interacts with patients, caregivers, medical professionals and internal units. They will respond to general questions, perform research and process documentation relating to respiratory supplies and services in one or more of the following functional areas: New Account Set-ups, Medicare/Medicaid Recertification, Oxygen/Pharmacy Support and the Travel Desk. Individuals in this role must develop and maintain a strong applicable knowledge of each process in order to accurately respond to inquiries that are received via fax and email or that arise during inbound/outbound calls. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Customer Care Representatives at this level may be assigned responsibilities as listed below and will be required to complete other operational projects or tasks as needed:
Primary Responsibilities:
Build and maintain rapport with customers, physician offices and all business units including patient care centers, sales representatives, Reimbursement, Pharmacy and Peak Sleep.
Respond to incoming calls and faxes from multiple parties and redirect for resolution when necessary; perform all customer support functions for patient care centers
Routinely contact pharmacy or oxygen customers by phone to answer general service questions and to inquire about the need for additional supplies and medications.
Coordinate the annual recertification of Medicare/Medicaid accounts by established deadlines; remain current on individual state requirements.
Verify that contents of patient files meet government regulations and company standards; organize and forward to reimbursement and field centers.
Obtain and verify authorizations from insurance companies within required timeframe to ensure no interruption in billing.
Process orders for equipment, supplies or medication refills; follow up with patients to confirm delivery.
Complete daily assignments including reporting, research and call logs.
Efficiently utilize imaged file applications.
Prepare postcard prescription reminders.
Identify potential regulatory problems with equipment usage and perform basic troubleshooting measures.
Perform data entry tasks resulting from non-billing delivery tickets, new account set-ups, supply/prescription orders, equipment requests and returns, patient care plans or other documentation; verify compliance information and record results in the appropriate systems.
Arrange for traveling patients to receive Portable Oxygen Concentrators (POC’s) and related accessories; calculate and communicate rental fees.
Coordinate the overdue equipment retrieval process and approve the extension of rental periods.
Qualifications:
Must convey excellent customer care attitude with compassion for the patient and the ability to communicate professionally in both written and verbal form.
Knowledge of Medicare/Medicaid, private insurance, HIPAA and medical records management are helpful.
High school diploma/GED required; preference given to qualified candidates possessing an Associate Degree in a health care discipline and/or minimum of 2 years related work experience.
Ability to multitask and complete large volume of phone calls, emails and documentation in a centralized environment.
Microsoft Office proficiency and data entry skills are required.
Problem solving skills, a keen attention to detail and the ability to complete assignments with minimal supervision are a must.
Availability to regularly work flexible schedules, including some overtime and weekends.
Bilingual Spanish/English skills are a plus.
Physical Effort:
Job will require occasional lifting of up to 25 pounds. Approximately 20% of the work day will be spent walking and 80% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 75% of the total time with some 10-key calculations.
Julie has a WHOLE bunch of these to fill... (funny how there is soooo much unemployment but people with a highschool education don't take jobs like this because they keep getting their unemployment extended....)
If you know someone that has customer service skills and is good with Microsoft Office send this on to them...
Customer Care Rep 3 (11a - 8p)
Location: KY- Lexington
Job Code: 17946
# of openings: 1
--------------------------------------------------------------------------------
Description
Position: Customer Care Representative – Level 3 (11a-8p)
FLSA Status: Non-Exempt
Compensation: Base starting rate of $12.25 per hour with eligibility for shift and language premiums.
Reports To: Customer Care Supervisor
Position Summary:
The Customer Care Representative (Level 3) interacts with patients, caregivers, medical professionals and internal units. They will respond to general questions, perform research and process documentation relating to respiratory supplies and services in one or more of the following functional areas: New Account Set-ups, Medicare/Medicaid Recertification, Oxygen/Pharmacy Support and the Travel Desk. Individuals in this role must develop and maintain a strong applicable knowledge of each process in order to accurately respond to inquiries that are received via fax and email or that arise during inbound/outbound calls. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Customer Care Representatives at this level may be assigned responsibilities as listed below and will be required to complete other operational projects or tasks as needed:
Primary Responsibilities:
Build and maintain rapport with customers, physician offices and all business units including patient care centers, sales representatives, Reimbursement, Pharmacy and Peak Sleep.
Respond to incoming calls and faxes from multiple parties and redirect for resolution when necessary; perform all customer support functions for patient care centers
Routinely contact pharmacy or oxygen customers by phone to answer general service questions and to inquire about the need for additional supplies and medications.
Coordinate the annual recertification of Medicare/Medicaid accounts by established deadlines; remain current on individual state requirements.
Verify that contents of patient files meet government regulations and company standards; organize and forward to reimbursement and field centers.
Obtain and verify authorizations from insurance companies within required timeframe to ensure no interruption in billing.
Process orders for equipment, supplies or medication refills; follow up with patients to confirm delivery.
Complete daily assignments including reporting, research and call logs.
Efficiently utilize imaged file applications.
Prepare postcard prescription reminders.
Identify potential regulatory problems with equipment usage and perform basic troubleshooting measures.
Perform data entry tasks resulting from non-billing delivery tickets, new account set-ups, supply/prescription orders, equipment requests and returns, patient care plans or other documentation; verify compliance information and record results in the appropriate systems.
Arrange for traveling patients to receive Portable Oxygen Concentrators (POC’s) and related accessories; calculate and communicate rental fees.
Coordinate the overdue equipment retrieval process and approve the extension of rental periods.
Qualifications:
Must convey excellent customer care attitude with compassion for the patient and the ability to communicate professionally in both written and verbal form.
Knowledge of Medicare/Medicaid, private insurance, HIPAA and medical records management are helpful.
High school diploma/GED required; preference given to qualified candidates possessing an Associate Degree in a health care discipline and/or minimum of 2 years related work experience.
Ability to multitask and complete large volume of phone calls, emails and documentation in a centralized environment.
Microsoft Office proficiency and data entry skills are required.
Problem solving skills, a keen attention to detail and the ability to complete assignments with minimal supervision are a must.
Availability to regularly work flexible schedules, including some overtime and weekends.
Bilingual Spanish/English skills are a plus.
Physical Effort:
Job will require occasional lifting of up to 25 pounds. Approximately 20% of the work day will be spent walking and 80% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 75% of the total time with some 10-key calculations.